Subject: Tech Support Candidate - Aalok Sharma
From: Aalok Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 07:39:46 -0500

| | Tech Support Test

Name | Aalok Sharma
E-mail | [email-masked]
Phone Number | (91) 9050021591
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Escorts Limited | Asst. Manager | 18/08/20 | 32520
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the internet connection of my system
If internet is fine then I will check what kind of error it is and accordingly check with website down checker whether the error only coming in my system or website is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the bluetooth of my device ,then press the button of speaker to put it in pairing mode then again opening bluetooth device and selecting pair new device
Consecutively we can connect.

What according to you makes you a good candidate for customer service or technical support job? | My problem solving and never give up attitude.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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