Subject: Tech Support Candidate - Karan Sahani
From: Karan Sahani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 07:37:16 -0500

| | Tech Support Test

Name | Karan Sahani
E-mail | [email-masked]
Phone Number | (91) 8527903102
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Malviya nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flaberry services | Back office operations | 30 oct | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we will chk if the internet is connected or not
Will chk for the website on other browser and chk for the url as well
If other browsers also not supports website then website may be temporarily down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth
Search for the device on which we need to connect
Pair with the device might ask for pin as well
Then play the music

What according to you makes you a good candidate for customer service or technical support job? | The main thing as per me is to keep the customer at priority and follow the rule customer is always right even if he is wrong first listen to him completely then try and resolve the issue
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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