Subject: Tech Support Candidate - shashwat jaiswal
From: shashwat jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 07:32:36 -0500

| | Tech Support Test

Name | shashwat jaiswal
E-mail | [email-masked]
Phone Number | (7081) 375386
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | noida sec 39
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | magicbricks | relationship officer | dec 2019 | 16500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-open the setting  on top right corner..
2-chose the option clear cache and cookies.
3-close the browser and reopen it.
4-if still faces the same issue,take a snapshot of it and send the same to [email-masked]

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-swipe down the menus option on your smartphone
with bluetooth option in it.check out with swiping it to the right as ON'
2-pair it with nearby bluetooth speaker.
3 one time passcode is prompted.enter it and pair the smartphone with blutooth speaker.
4-now open the playlist on the smartphone and play it with bluetooth speaker connected through it.

What according to you makes you a good candidate for customer service or technical support job?

Taking the customers problem as a serious issue to get it resolved at first attempt.
greet the customer .empathize the problem faced by issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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