Subject: Tech Support Candidate - Amit Joshi
From: Amit Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 07:29:16 -0500

| | Tech Support Test

Name | Amit Joshi
E-mail | [email-masked]
Phone Number | (+91) 7011259627
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sultanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MBIT Computraining Pvt. Ltd. | Network Security Admin | | 21000
Previous Employer 1 | Vyamtech Pvt.Ltd. | Network admin | 30 Aug 2018 | 17000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I see what type of error messages I am getting while connecting with a website.
Then, I will make sure that my internet connection is working or not.
If my internet connection is working fine then i will try to clear my browser cookies and cache and then try to open my website again.
At last I will restart my device as many problems can be solved by restarting your device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all put your mobile bluetooth in ON state and  switch ON your speaker bluetooth aswell.
Then search for new device in your mobile and tap pair new device. If you don't find pair new device then check under "Available devices" or tap more and refresh.
Tap the name of the bluetooth device you want to pair with your device.
Follow any ON screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

The ideal candidate usually embraces the opportunity to try new ways of doing things.
I decided to go into technical support because I've been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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