Subject: Tech Support Candidate - Ala Anil Kumar
From: Ala Anil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 06:58:08 -0500

| | Tech Support Test

Name | Ala Anil Kumar
E-mail | [email-masked]
Phone Number | (91) 9133544728
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Banglore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
Windows 7

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Digibee | Software Engineer | Till working | 37200
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)I will Check internet Connection weather it is connected or not.
2)the website opening or not,if not I will go through with IE or Chrome and Mozilla.
2)I will Check Connections

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1)iI will Bluetooth on in settings on Mobile and I will ON Bluetooth Speakers,automatically Bluetooth Device shown name in mobile and I will connect.
What according to you makes you a good candidate for customer service or technical support job? | available for 24/7
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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