Subject: Tech Support Candidate - Anamika Pandey
From: Anamika Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 06:53:23 -0500

| | Tech Support Test

Name | Anamika Pandey
E-mail | [email-masked]
Phone Number | (+91) 7004401624
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gigabyte Technology | CSE | 30th March 2020 | 26 CTC
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

i will do some troubleshoot, that are as follows:
1. I will restart the computer and router
2. I will clear all the cache and cookies of the browser
3. I will disable all the firewall of the browser
4. If the problem still exists, I will run the ping command.
5. If the problem remains even after the steps taken above, I will check if the website is working on other device.
6. If the website is working on other device then I will reset my router to default.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will switch on the Bluetooth speaker and Bluetooth from my mobile phone. then I will search the speaker from my mobile and connect to it, if there would be any prompt command for allowing the access I will grant it.
What according to you makes you a good candidate for customer service or technical support job? | i have experience of customer service and I will always be working customer centric and abided by the company policies. Along with the resolution, I will always try to generate revenue for the organization. In customer service finding the root cause of the issue that is faced by the customer I know the importance of probing, paraphrasing, active listening etc. therefore I can be a good candidate for Customer Service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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