Subject: Tech Support Candidate - Narayan Dhingra
From: Narayan Dhingra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 06:48:42 -0500

| | Tech Support Test

Name | Narayan Dhingra
E-mail | [email-masked]
Phone Number | (+91) 8076215896
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jeebly LLC | Soft Engg | 1/12/20 | 20,000
Previous Employer 1 | NIIT technologies | Intern | |
Previous Employer 2 | RSP LLC | Technician | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first analyze which HTTP response code I'm getting, for example, 3** is caused due to client error and 4** is due to a server error. If it's the client error then will proceed with the troubleshooting stems at the client otherwise if it's the Server then I will check in the console for network layer responce.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch On the speaker, till its says something in the robotic voice.
Light will blink.

Find the speaker name in my mobile available Bluetooth devices.

then will pair the device and connect it.

What according to you makes you a good candidate for customer service or technical support job?

I'm a tech nerd. Have worked with different organizations.
Have a Computer Science Engg Degree.
Have outstanding Communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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