Subject: Tech Support Candidate - SHUBHENDRA SHANKER
From: SHUBHENDRA SHANKER <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 06:33:16 -0500

| | Tech Support Test

Name | SHUBHENDRA SHANKER
E-mail | [email-masked]
Phone Number | (91) 9473083889
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Navi Mumbai
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tool Room & Training Center | DET | 31st July 2017 | 8500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I need to know what type of error is appearing in my screen because there are so many HTTP errors like 401 (Unauthorized), 403 (Forbidden), 404 (Not Found), 500 (Internal Server Error), 504 (Gateway timeout). So we need to find out the error. Or secondly option is to restart device. Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. On the mobile phone drop down the notification panel to show the Bluetooth settings panel.
Step 2. Long press the Bluetooth icon.
Step 3. Turn on the Bluetooth toggle to scan and then select your Bluetooth device from the list of devices found after the scan.
Step 4. Pair and connect to the Bluetooth speaker.The device will be listed in Blue text.

What according to you makes you a good candidate for customer service or technical support job? | For me it will be a approachable personality, understanding of the role and passion for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |