Subject: Tech Support Candidate - Muhamad Asinas
From: Muhamad Asinas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 06:27:18 -0500

| | Tech Support Test

Name | Muhamad Asinas
E-mail | [email-masked]
Phone Number | (91) 9742807051
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kannur, Kerala
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ntt data | Technical support engineer | 10-03-2020 | 17000
Previous Employer 1 | Mphasis | Network support engineer | 04-01-2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connectivity is there or not by checking the icon in the desktop.
If it is fine check the URL is correct or not.
Then clear the cache files in browsers and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn on bothe devices.
2. Turn on the Bluetooth  in the mobile and check the corresponding device name or Mac address is showing in the mobile by scanning the nearby device, the option will be shown in mobile.
3.if that device is showing, tap to the device name and will get connected.

What according to you makes you a good candidate for customer service or technical support job? | Enthusiastic about new technologies. Handling customers in a good manner by understanding their problems for the fastest resolution issues, also calm the frustrated customers and do their needs on priority. Understanding new technologies for fast changing environment.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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