Subject: Tech Support Candidate - Dushyant Kumar
From: Dushyant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 05:47:06 -0500

| | Tech Support Test

Name | Dushyant Kumar
E-mail | [email-masked]
Phone Number | (+91) 9871044074
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | North West, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | The Roseate New Delhi | Front Office Executive | 04/07/20 | 18,350
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As per my understanding, I would prefer checking the internet connection whether it is working fine or not. If no then i will probably turn it off and turn it on again in order to check the net connection. If the problem still persists then restarting the whole system would be the option i would be preferring.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step One - Firstly, Turn on the Bluetooth speaker.

Step Two - Now turn on the Bluetooth device of your mobile phone.

Step Three - Now select the Bluetooth device that
needs to be connected with the phone  and click on it.

Step Four - The device will get paired and connected with the phone.

What according to you makes you a good candidate for customer service or technical support job? | There are numerous aspects that are required to carry out the smooth operation while performing any task or job for a good candidate but according to me Listening without interrupting in between is the major role which helps in resolving the problem in a more efficient manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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