Subject: Tech Support Candidate - Niraj Kumar Jha
From: Niraj Kumar Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 05:34:39 -0500

| | Tech Support Test

Name | Niraj Kumar Jha
E-mail | [email-masked]
Phone Number | (+91) 9523789017
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwrka
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Fiber optic, sdh, dwdm, otn

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tcil | District engg | 17 aug 2020 | 35000
Previous Employer 1 | Thamatic | Field engineer | 12 July 2019 | 33000
Previous Employer 2 | Evolve | Field engineer | 30 sep 2017 | 26000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will type Google or other search engines than check connection
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On Bluetooth in both than pair
What according to you makes you a good candidate for customer service or technical support job? | As a simple language I will explain in short way
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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