Subject: Tech Support Candidate - Rituraj NA
From: Rituraj NA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 05:27:20 -0500

| | Tech Support Test

Name | Rituraj NA
E-mail | [email-masked]
Phone Number | (+91) 8802550606
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Najafgarh Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Technical Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | TL | NA | 35000
Previous Employer 1 | Accenture | NOC Support Engineer | 6th August | 30,000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We'll check the internet connection.
2. We'll clear all the cache of the application.
3. We'll check if any pop ups are blocked or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Why asking these types of questions.
Anyone who knows how to use a mobile device properly  can connect it

What according to you makes you a good candidate for customer service or technical support job? | For a technical support job one thing that mainly require is patience, and it helps to deal with every situation with calm mind.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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