Subject: Tech Support Candidate - Kanak Verma
From: Kanak Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 05:19:43 -0500

| | Tech Support Test

Name | Kanak Verma
E-mail | [email-masked]
Phone Number | (91) 9599019115
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Millennium education mgmt | Sales coordinator | 29 April 2020 | 28k
Previous Employer 1 | Extramarks education India pvt ltd | Mis executive | 8 June 2019 | 18k
Previous Employer 2 | Atu retails india pvt ltd | Mis executive | 30oct 2016 | 16k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I don't hv experience in that but if I hv been trained will do that

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open a android mobile phone settings
Go to general settings
Go to bluetooth settings
Click on scan the device
Then check the visibility of phone as well if it's on then on screen ,will hv the optn of speaker
Then connect it.

What according to you makes you a good candidate for customer service or technical support job? | My follow up and coordination skills n experience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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