Subject: Tech Support Candidate - Sanamdeep Singh Bakshi
From: Sanamdeep Singh Bakshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 05:19:12 -0500

| | Tech Support Test

Name | Sanamdeep Singh Bakshi
E-mail | [email-masked]
Phone Number | (+91) 8979346127
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Baxxy | IT Consultant | 31-10-2020 | 30k
Previous Employer 1 | Mazars India LLP | Associate Consultant | 9-3-2020 | 30k
Previous Employer 2 | Frog Tele Pvt Ltd. | Executive | 26-07-2019 | 22.4k

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check internet connection, and refresh the page.
2. If again get error, than i will check the browser proxy by going to the browser advanced setting.
Steps to going browser advanced setting are:
a. click in three dots
b. click in settings option
c. click in advanced option
d. go to system option and click in open your computer's proxy setting.
e. disable the proxy
f. refresh the url page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a Bluetooth Speaker to my mobile phone are:
1. Go to the Setting option
2. click on bluetooth option
3. enable the bluetooth option.
4. select the bluetooth speaker name
5. pair the device while entering pairing code.
6. click ok to pair the device.

What according to you makes you a good candidate for customer service or technical support job?

I am very responsible and have patience for this type of role.
I can understand the customer problem and resolve it asap.
My technical skills is very sharp, i am very familiar with windows and linux operating system.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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