Subject: Tech Support Candidate - Daksh Narain Singh
From: Daksh Narain Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 04:51:11 -0500

| | Tech Support Test

Name | Daksh Narain Singh
E-mail | [email-masked]
Phone Number | (91) 9078802320
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Accenture | ASE | 5th August | INR 28,125
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I'm getting an error then,
1) I will clear the browsing history and browser cache and cookies.
2)I will check the user credentials, error may be caused if the login id and password do not match.
3)I will check if the webpage I am trying to access is still available or not.
4)I will try to open the website using an incognito window.
5) I will change the browser to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1: Turn on the Bluetooth speaker and enter its pairing mode.
Step2:Turn on the mobile Bluetooth and click on Pair new device.
Step3:Select the corresponding name for the speaker on the mobile phone.
step4:Enter the pairing key and accept the connection request on both ends.
Step5: Enjoy the Music!

What according to you makes you a good candidate for customer service or technical support job?

I have been in a customer service project with Accenture for one year and worked in a client location and I have dealt with the client over phone, mail, and face to face interactions.
I am also enthusiastic about new technologies and I have a good command of the latest technologies and applications and I can easily guide the other person over phone, mail, and face to face over a task in a mobile or on a computer.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |