Subject: Tech Support Candidate - Sedrick Vincent
From: Sedrick Vincent <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 04:50:18 -0500

| | Tech Support Test

Name | Sedrick Vincent
E-mail | [email-masked]
Phone Number | (91) 9630886131
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jamboree Education Pvt. Ltd. | Office Asistant | Current working | 26000
Previous Employer 1 | UA Biotech Pvt. Ltd. | Office Assistant | 1/1/2018 | 10000
Previous Employer 2 | Essel | Associate | 28/3/2015 | 8500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check my internet connection whether I am getting a connectivity or not. If its shows warning sign or connection is not stable will restart my modem.

Second I will check the time and date of System as if it is incorrect browser won't allow to access the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Settings
Click on Connections
Click on on Icon of Bluetooth
Search for the nearby bluetooth device
Click on the device which you want to connect.

What according to you makes you a good candidate for customer service or technical support job? | According to me i  am patienet and calm so i can here the customer queries calmly and also I have some basic knowlegede of technical things
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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