Subject: Tech Support Candidate - Netrapal singh
From: Netrapal singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 04:48:38 -0500

| | Tech Support Test

Name | Netrapal singh
E-mail | [email-masked]
Phone Number | (281201) 7983152381
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pari chauk
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Lotus mail cctv

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microchip infotech system | Customer support engineer | Present | 18000
Previous Employer 1 | Oricsun icts technology | Desktop support engineer | 20/12/2020 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1 step window browser privacy
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1 step phone setting Bluetooth on and speaker on scan to Bluetooth show name saved pair password
What according to you makes you a good candidate for customer service or technical support job? | I am good Comunication
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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