Subject: Tech Support Candidate - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 04:45:23 -0500

| | Tech Support Test

Name | Rohit Kumar
E-mail | [email-masked]
Phone Number | (91) 7406203918
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Deluxe entertainment services group | Senior asset engineer | NA | 35000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I will refresh the page.
2- I will check if my device has working internet connection or not.
3- If it is not an internet issue then I will check if there is any block filter on my browser.
4- If it's an internet issue then I will re-plug the LAN cable/ turn off wi-fi and turn it on again.
5- If internet is now working well but the website still does not open then I will verify if my internet browser is compatible or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on speaker's bluetooth.
2- Turn on mobile phone's bluetooth.
3- Scan nearby available bluetooth devices in my smartphone.
4- Once the speaker's bluetooth is visible then tap to connect.

What according to you makes you a good candidate for customer service or technical support job? | I am a very good communicator and I find it's easy for me to get along with people. I am always up for learning new things and last but not the least my vast experience that has provided me the unique technical skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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