Subject: Tech Support Candidate - Saurabh kumar Tiwari
From: Saurabh kumar Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 04:37:09 -0500

| | Tech Support Test

Name | Saurabh kumar Tiwari
E-mail | [email-masked]
Phone Number | (91) 9354733753
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ubuy technology | Customer support | 31st dec | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I check internet setting
Tried to open the website with different different Brower
Clear cache
Clear cookies
Try to uninstall and install Brower

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.) On the bluetooth of the speaker
2) on the bluetooth of the phone
Then I search for the speaker bluetooth
Select the bluetooth and click to pair

What according to you makes you a good candidate for customer service or technical support job?

My past experience and expertise help to serve the customer.

I'm flixble with the timing

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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