Subject: Tech Support Candidate - Rajan Singh
From: Rajan Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 04:31:35 -0500

| | Tech Support Test

Name | Rajan Singh
E-mail | [email-masked]
Phone Number | (+91) 9587373239
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | A3logics | Edi analyst | 4/02/2020 | 22000
Previous Employer 1 | Genpact | Process associate | 16/08/2019 | 12000
Previous Employer 2 | Sag infotech | Technical support | 31/12/2018 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- Check internet connectivity
Step2:- clear browser history & cookies (if required)
Step3:- check browser security settings
Step4:- check firewall

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1:- open mobile phone bluetooth
Step2:- search speaker bluetooth name in mobile phone (In this case bluetooth speaker should be start)
Step3:- pair speaker bluetooth with Mobile phone

What according to you makes you a good candidate for customer service or technical support job? | According to me customer satisfaction is most important.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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