Subject: Tech Support Candidate - Akram Zafar
From: Akram Zafar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 04:15:04 -0500

| | Tech Support Test

Name | Akram Zafar
E-mail | [email-masked]
Phone Number | (011) 8595887959
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Okhla south delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Valuconex engg services private limited | IBS ENGG | 25december 2020 | 27k
Previous Employer 1 | Sg Encon | Network Engg | 15may 2019 | 22k
Previous Employer 2 | Pratap technocrats pvt ltd | Network engineer | 20 may 2020 | 22k

In your past experience you have (select all that applies) | Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check the internet connectivity if internet availability is ok then check URL.Refresh page again if you continously facing trouble disconnect your internet connection then connect again browse anything what you want to brows with correct URL. Sometimes backend issue is also there so chek backend support network also. Many things are available to do if you get an error.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open the Bluetooth of both devices then search your Bluetooth name on your mobile what you're mention your Bluetooth name both devices must be on range.
What according to you makes you a good candidate for customer service or technical support job? | I can express anything in simple language and also convince them and I also have some customers handling experience that's why I just think abut it i able to do.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |