Subject: Tech Support Candidate - Ankit Raj
From: Ankit Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 04:11:56 -0500

| | Tech Support Test

Name | Ankit Raj
E-mail | [email-masked]
Phone Number | (+91) 9354346725
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxminagar,New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JTB India Pvt Ltd | Operation Executive | 15-Sept-2020 | 37,210
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Authenticate Correct URL is entered
1.Reload The page
2.Check Internet connection
3.Clear cache and Cookies file
4.Restart Browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on Bluetooth in mobile phone from Bluetooth setting
2.Press The Turn on Switch the speaker till indication light shows ON position
3.Search the Bluetooth speaker in mobile phone.
4.Tap on speaker device name in mobile phone to Pair and connect

What according to you makes you a good candidate for customer service or technical support job?

1.Commuincation Skills
2.Listening to customer patiently
3.To note down the issues being shared
4.Relationship Building

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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