Subject: Tech Support Candidate - DEEPAK KUMAR
From: DEEPAK KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 04:01:12 -0500

| | Tech Support Test

Name | DEEPAK KUMAR
E-mail | [email-masked]
Phone Number | (93152) 58933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | SEC-82,Bishunpura Noida
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Applaction Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CSAT SYSTEM PVT.Ltd | Trechnical Supprt | | 20000
Previous Employer 1 | Concept Solutoin | Technical Supprt | 30Sep2017 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Inetnet Connectivity is not ok.
2.Hosting is not ok.
3.Troubleshoot problem in LAN.
4.Reboot your system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.firstly on your blooth to sending signal to mobile.
2connect a bluetooth speaker to a mobile phone
we should open mobile wifi
3.blutooth<connected device<pair new device.
4.serch bluetooth device name.
5.connect this with user id and password

What according to you makes you a good candidate for customer service or technical support job?

1.Potitely speaking
2.dedicated with clint and understood their problem.
3.Understood their problem.
4.Give a call Disposal.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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