Subject: Tech Support Candidate - Manish Sharma
From: Manish Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 03:44:13 -0500

| | Tech Support Test

Name | Manish Sharma
E-mail | [email-masked]
Phone Number | (91) 9873085433
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mahavir Enclave, Palam, Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelancer | | |
Previous Employer 1 | Serco | System Engineer | May 2014 | 19000
Previous Employer 2 | Unifrutti | IT Executive | Nov 2010 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I check the network connection.
LAN Card is working or not.
Ping the LAN card. If my system is on the N/W then I check the firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We have to pair both devices.
I have to on my Bluetooth in my laptop.
When it’s show in my laptop Bluetooth devices Then I m able to connect .

What according to you makes you a good candidate for customer service or technical support job? | We have to understand customer problem first then  a candidate is able to resolve customers issues and make them satisfied with the service.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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