Subject: Tech Support Candidate - Harminder K
From: Harminder K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 03:41:08 -0500

| | Tech Support Test

Name | Harminder K
E-mail | [email-masked]
Phone Number | (91) 9650986525
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Ace computers | Desktop support executive | February | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First I will look at the type of error
2.I will diagnose the error based on the error type

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth on both devices
2. Go to mobile settings and open network connections and select bluetooth
3. Scan for available bluetooth device's
4. select the bluetooth speaker and connect to it .

What according to you makes you a good candidate for customer service or technical support job?

I have worked as a customer support associate in a BPO company for short period of time where I learned how to interact with customers on the phone and solve their issues .
And while working as desktop support executive I've learned about how to interact with customers directly and listen to their problems and give them effective solution.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |