Subject: Tech Support Candidate - Surender Kumar
From: Surender Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 02:13:15 -0500

| | Tech Support Test

Name | Surender Kumar
E-mail | [email-masked]
Phone Number | (176076) 7018452571
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Himachal Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | OTHPL | AFOM | 01Nov 20 | 22700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will clear all cookies from system,than restart again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all need to turn on Bluetooth from speaker and phone. Both than,pair device and connect
What according to you makes you a good candidate for customer service or technical support job? | Need to provide good quality of training
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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