Subject: Tech Support Candidate - Murali Krishna POTHUNURI
From: Murali Krishna POTHUNURI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 23:58:45 -0500

| | Tech Support Test

Name | Murali Krishna POTHUNURI
E-mail | [email-masked]
Phone Number | (91) 7288834286
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | digit secure indian pvt ltd | linux system engineer | present working | 10000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step.1 first we have to check whether internet is working fine or not
step.2 we need to check the clock of your system. if it is not accurate we get error.
step.3 check the firewall whether this type of websites have permission to open or not
step.4 check host entries..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings
2.Tap the Bluetooth option
3.Turn on Bluetooth
4.A list of available devices will appear.
5.If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6.On your mobile select your speaker

What according to you makes you a good candidate for customer service or technical support job? | I am having an experience of 1.6 years in IT industry. my technical skills which are helpful to my company makes me a good candidate for technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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