Subject: Tech Support Candidate - Avutapalli Giri Venkatesh
From: Avutapalli Giri Venkatesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 23:04:50 -0500

| | Tech Support Test

Name | Avutapalli Giri Venkatesh
E-mail | [email-masked]
Phone Number | (+91) 6281140142
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Html Xml outlook configuration

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aero Designs | Desktop support engineer | March | 10000
Previous Employer 1 | Precision Tech serve | System Engineer | Still working | 15000+ Food+Accommodation
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check with internet wheather internet is coming or not for that particular system. Than I I'll go with Firewall if Firewall is blocking means we cannot open that site after checking these two Than I'll delete Browsing history and coookies than I I'll open.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I I'll got mobile settings tap on Bluetooth turn on the Bluetooth & also turn on the Bluetooth speakers by searching a list of available devices will appears in mobile and select the Bluetooth speaker name than it will connect
What according to you makes you a good candidate for customer service or technical support job? | I can full fill the customer based upon their requirement with in the time. Customer support means sometimes it's take less times & some times it is time taking process for this we need too much of patience, self control & willing to help finally a Good work ethic
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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