Subject: Tech Support Candidate - Deo Brat Singh
From: Deo Brat Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 14:18:31 -0500

| | Tech Support Test

Name | Deo Brat Singh
E-mail | [email-masked]
Phone Number | (91) 9318312857
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgon Sec17c
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SBI CARD | Senior executive | | 30000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | There should be an active internet connection, then check for correct URL, if URL is correct then check for error message also check for browser compatibility, ensure website service should not be down, and website should be working fine
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth speaker and also enable the Bluetooth of mobile phone, search for the available device, select the Bluetooth speaker device name for pairing, once the pairing is done speaker will be connected to Mobile phone
What according to you makes you a good candidate for customer service or technical support job? | I have a good communication and analytical skill, my strengths is problem solving approach and I always try to understand the customer's requirements and queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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