Subject: Tech Support Candidate - Akash Mondal
From: Akash Mondal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 11:48:41 -0500

| | Tech Support Test

Name | Akash Mondal
E-mail | [email-masked]
Phone Number | (91) 8293665364
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Not in Noida need to relocate
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WIPRO | Project Engineer | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First check the web address whether its given properly
2. Check whether the network is connected or not ( Ethernet or Wifi)
3. If the network is connected and the address is correct but still getting error using a browser then need to check with other browser.
4. If it works with other browser then its the issue with previous browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the Bluetooth Speaker
2. Turn on the Bluetooth from phone's notifications panel or you can turn it from connectivity settings
3. Now scan for a Bluetooth device,  once it will display the speaker,s name click on this
4. It will ask permission for pair with the Speaker.  Accept it.
5. All done.  Speaker is now connected

What according to you makes you a good candidate for customer service or technical support job? | Need to understand the customer's emotions on their way. It is the best way to get promoter
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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