Subject: Tech Support Candidate - Prashant Rana
From: Prashant Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 11:00:42 -0500

| | Tech Support Test

Name | Prashant Rana
E-mail | [email-masked]
Phone Number | (+91) 7889016591
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dehli
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Technics | Software engineer | | 27000
Previous Employer 1 | Luminous | Application support engineer | | 22000
Previous Employer 2 | Jubilent food works | Application support engineer | | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*Check the web address (URL) in the address bar to
make sure you're going to the right webpage.

*If you are, try to open the same webpage on another
computer connected to the same network.

*If you can't see the webpage on any computer, check if
you're connected to the Internet. If you are, the
webpage might be down.

*Delete your cookies.

*Change your proxy settings.

*force reload a page

*Try in another browsers.

*If still facing issue raise issue to network administration team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

Resolve: Willingness to work for the intrinsic benefit of work and its ability to enhance character

Openness:  Willingness to try new ways of doing things.

Stability: Degree to which one reacts positively to negative or stressful situations.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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