Subject: Tech Support Candidate - Karthik Ramaiya
From: Karthik Ramaiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 10:13:19 -0500

| | Tech Support Test

Name | Karthik Ramaiya
E-mail | [email-masked]
Phone Number | (91) 8572424265
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | indirapuram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | minerva | application support | 30 | 18000
Previous Employer 1 | Sopra Steria | Voice process BPO | 30 | 15500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We check the issue with client-side and troubleshoot the problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

open bluetooth mode
pair
connnected

What according to you makes you a good candidate for customer service or technical support job? | I have handled and calm and given the solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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