Subject: Tech Support Candidate - Faisal Ahmed
From: Faisal Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 10:03:37 -0500

| | Tech Support Test

Name | Faisal Ahmed
E-mail | [email-masked]
Phone Number | (91) 8868068217
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pilibhit
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra Limited | Associate- Customer Support | 30 November 2020 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First go to settings and clear all browsing history and clear all cheche and cookies and the check network connectivity if internet is connected or not and must have good signals if still problem not solved then restart laptop or desktop.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 - First of all check that mobile and Bluetooth speaker is charged or not.
2 - Then check that mobile and Bluetooth speaker is nearby distance.
3 - Then switch ON mobile bluetooth  and turn on bluetooth speaker.
4 - Pair mobile bluetooth with speaker by clicking on pair in mobile device.
5 - Now its connected

What according to you makes you a good candidate for customer service or technical support job?

1- Patience
2 - Communicate Clearly
3 - knowledge of the product
4 - Attentiveness
5- Empathy
6- Decision Making
7 - Soft Skills
8 - Conflict Resolution
9 - Time Management skills
10 - Ability to read customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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