Subject: Tech Support Candidate - Ishmeet Singh Chadha
From: Ishmeet Singh Chadha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 09:01:27 -0500

| | Tech Support Test

Name | Ishmeet Singh Chadha
E-mail | [email-masked]
Phone Number | (+91) 9023948239
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Patiala
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Thapar University | Network Associate | Currently working | 35000
Previous Employer 1 | TelExcell | Network engineer | Nov 2014 | 12000
Previous Employer 2 | Chardikal Time TV | Network engineer | January 2014 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check the internet is connected for example LAN or WiFi is connected.If its connected then next step is to ping my Core switch if ping is coming properly next step is to check the website address if its ok next step is to check browser settings for  example proxy or need to clear the cache etc.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly On the Bluetooth speaker and mobile Bluetooth then on your mobile screen you willl find the Bluetooth name then click on the name then fill the password click on pair device.

What according to you makes you a good candidate for customer service or technical support job?

Positive attitude towards customer and willingness to help customer by Providing the correct solution or information. Maintaining professional relationship with the customer.Providing the solution on priority basis and always ready to help.also should be soft spoken, good listener, problem solver and helpful.

Thank you

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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