Subject: Tech Support Candidate - Shilpa Sharma
From: Shilpa Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 08:36:00 -0500

| | Tech Support Test

Name | Shilpa Sharma
E-mail | [email-masked]
Phone Number | (91) 8979868739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer private limited | Technical support engineer | 15th December | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Kindly follow the below share troubleshooting steps to resolve the browser error issue-
1. Be ensure that your internet connectivity should be strong
2. Clear cache of the browser and malware.
3. Check the same website in the another
browser.
4. Make sure browser is updated with latest version
5. Reset network settings and system settings once and then Recheck
6. Check once by connecting with another internet source. If issue resolved then contact to the service provider.
7. Reset the PC and update with latest software version

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We would like to suggest you to follow the below procedure in order to connect your bluetooth speaker with your mobile-
1. Turn on the Bluetooth speaker and enable Bluetooth option in your mobile
2. Navigate to the settings- connections- Bluetooth -scan in your mobile
3. Scan and pair with the desired bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

I have so many qualities that should have in a customer support-
1. I am good listener and I have patience
2. Willingness to find new way to resolve the issue/ concern

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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