Subject: Tech Support Candidate - Salmanul farisy Mohammed vm
From: Salmanul farisy Mohammed vm <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 08:02:08 -0500

| | Tech Support Test

Name | Salmanul farisy Mohammed vm
E-mail | [email-masked]
Phone Number | (+91) 9810463525
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kilokri village
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP
Call, Chat, Email

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh service india pvt.ltd | Sr.Advisor | 06feb2020 | 23.5k
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Cross check website.
Make sure Internet is working properly.
Check for right browser.
Check for device updating.
Turn off data connection and turn on after 10 second.
Put network on flight mode for 10 second.
Restart the device and wait for 10 second.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth speaker and ready for device pair.
turn on mobile Bluetooth and click on the search button for a reliable device to pair.
There will be an indication once we connected.

What according to you makes you a good candidate for customer service or technical support job? | with my past customer service experience, I have learned how to interact with customer. being customer, I know what are the issues we face while adopting a service or product so that i can put my self on their feet to provide better resolution to make them happy and high quality of customer satisfaction. i have good listening skill and problem solving skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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