Subject: Tech Support Candidate - Pankaj Chauhan
From: Pankaj Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 07:47:17 -0500

| | Tech Support Test

Name | Pankaj Chauhan
E-mail | [email-masked]
Phone Number | (+91) 9599825629
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Access infotech Pvt Ltd | System assistant | Currently working | 20000
Previous Employer 1 | Srit Pvt Ltd | Support engineer | May 2017 | 18000
Previous Employer 2 | Wipro Infotech Pvt Ltd | Network L1 | September 2016 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly check physical connectivity .
After that check IP address of the system as well as dns server IP add.
Clear all history and cookies from browser.
Then restart the computer .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to setting.
Tap the Bluetooth option.
Turn on Bluetooth.
List of available devices Will appear.
If your speaker is not list,press the button on your speaker that make it discoverable a button with Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | According to my point of view good technical support person must listen the quiers of customer very carefully and after they give better  response to that quiers .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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