Subject: Tech Support Candidate - Pratik Kumar
From: Pratik Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 07:41:34 -0500

| | Tech Support Test

Name | Pratik Kumar
E-mail | [email-masked]
Phone Number | (+91) 6306710675
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon Sector 23 A
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture Solution Pvt Ltd | Technical Support Analyst Tier-2 | | 39000
Previous Employer 1 | Teleperformance | Technical Support Executive | 25 November 2019 | 25000
Previous Employer 2 | Awadh international School | Coordinator | 19 April 2019 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check and ensure that we are using correct website.
2. Ensure that the internet is connected and working.
3. Restarting the browser and trying to access it again.
4. Clear the caches and cookies of the browser.
5. Restart browser and try to access the website back.
6. Troubleshooting the network connection and restrictions.
7. Restart the computer and try accessing the website back.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth for the speaker.
Turn on the mobile Bluetooth.
Make sure that visibility is on.
Start pairing speaker with mobile.
Select the speaker name from the display list.
Select the correct device and pair.

What according to you makes you a good candidate for customer service or technical support job?

I can explain the steps for troubleshooting a technical concern in simple and easy to understand words.
I can sense the customers concern by putting myself in his shoes.
While interacting with customer I can easily establish the connect that helps to deliver an exceptional customer experience.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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