Subject: Tech Support Candidate - Tanuj Tanuj
From: Tanuj Tanuj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 07:08:56 -0500

| | Tech Support Test

Name | Tanuj Tanuj
E-mail | [email-masked]
Phone Number | (91) 9315063217
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Router switch and other

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | Support | Immediate | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Please check the internet connecions of your computer.

2.with the help of na look up on cammand prompt take the IP address of ndtv and ping command to that IP address if you can ping that IP address than definitely the internet connection issue would be there

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open the Bluetooth on speaker by pressing the button on Bluetooth

2.go the mobile settings and go to search on Bluetooth and if no name than model name of speaker is shown than it will connect by connecting.

What according to you makes you a good candidate for customer service or technical support job? | My technical skills and way to handle the clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |