Subject: Tech Support Candidate - ravi yadav
From: ravi yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 06:24:57 -0500

| | Tech Support Test

Name | ravi yadav
E-mail | [email-masked]
Phone Number | (+91) 7073474771
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | STAR HOSPITAL | IT ENGINEER | 07-12-2020 | 26000
Previous Employer 1 | WELLCARE OIL TOOLS | IT ENGINEER | 09-11-2019 | 23000
Previous Employer 2 | IQOR GLOBAL SERVICES | IT ENGINEER | 02-07-2016 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. FIRST I CHECK MY INTERNET CONNECTION.
2. SECOND I CHECK ANY FIREWALL APPLY OR NOT THROUGH WINDOWS OR ANY TYPE ANTIVIRUS.
3. THIRD ONE CHECK THE IP ADDRESS.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. FIRST SIWTCH ON BLUETOOTH OF BOTH SIDE.
2. SECOND SEARCH IN MOBILE PHONE IN BLUE TOOTH SECTION.
3. THIRD AFTER FINDING THE BLUETOOTH SPEAKER NAME THEN AUTHORIZED IT FOR CONNECTION BETWEEN THEM.

What according to you makes you a good candidate for customer service or technical support job? | IF I HAVE GOOD PRACTICAL KNOWLEDGE ABOUT THE DEVICES AND SECURITY PATCHES, FIREWALL FOR TECHNICAL SUPPORT.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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