Subject: Tech Support Candidate - Priyanka Kumari
From: Priyanka Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 06:23:02 -0500

| | Tech Support Test

Name | Priyanka Kumari
E-mail | [email-masked]
Phone Number | (911) 3492768
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Accenture | Process associate | 6th apr 2019 | 25k
Previous Employer 2 | Askmebazaar.com | Associate | September 2016 | 13k

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 to check the internet connection,if it works or not.
Step 2 clear the browsing history of the system    and open the website
Step 3  restart the system and open the website

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth speaker than on the Bluetooth in your mobile than after pair the device to click on the pop-up display on mobile .
What according to you makes you a good candidate for customer service or technical support job? | I am good for technical support job because I have the experience on it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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