Subject: Tech Support Candidate - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 06:21:17 -0500

| | Tech Support Test

Name | Rohit Kumar
E-mail | [email-masked]
Phone Number | (91) 7836072264
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Geeta Colony delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | HDB FINANCIAL LIMITED | JUNIOR PROCESSING OFFICER | 12 MARCH 2020 | 17500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will check my internet connectivity is it working or not if it is so then check the error code which display by browser and it must be site issue or our browser issue. If it is site issue, we can call or mail to site customer care or if it is Browser issue, we will check the TLS, SSL settings in under browser setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 open both the Bluetooth, phone and speaker.
2 open the visibility status of speaker.
3 trying finding the Bluetooth name in mobile phone
4 Click the name of the Bluetooth and it will connect automatically.

What according to you makes you a good candidate for customer service or technical support job? | Problem understanding and troubleshooting skill all matter and understanding the customer need and troubleshoot as soon as possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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