Subject: Tech Support Candidate - Dheeraj .
From: Dheeraj . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 06:13:07 -0500

| | Tech Support Test

Name | Dheeraj .
E-mail | [email-masked]
Phone Number | (91) 7838570981
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
C.C.T.V

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Netsoft consultancy services Pvt Ltd | System Engineer | 30/March 2020 | 12,500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all you can check network connections
and their driver.
If user use vpn connection check username or password.
Then check IP address & Subnet Mask.
After this check browser network settings,
and open search engine like Google and type website name.
After all site not working, check certificate & flash player settings need to allow in browser.

Problem resolve

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First start Bluetooth speaker
And turn on Bluetooth option in mobile phone
When Bluetooth is on, he is searching device automatically. If not showing your Bluetooth speaker you can click on refresh option.
When speaker is visible then click on it and click pair option after that pairs was completed.
Speaker is connect with phone and ready to play.

What according to you makes you a good candidate for customer service or technical support job? | I can handle all type of candidates. And also I am strong in our technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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