Subject: Tech Support Candidate - Saurav Suman
From: Saurav Suman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 06:00:19 -0500

| | Tech Support Test

Name | Saurav Suman
E-mail | [email-masked]
Phone Number | (98997) 38696
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Magna Infotech | Senior network Engineer | 30 sept 2020 | 32000
Previous Employer 1 | Sumit enterprise | Network Engineer | 30 july 2019 | 22000
Previous Employer 2 | KMG Infotech | Network Engineer | 8 Dec 2018 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- Check connectivity, if yes then take 2 step.
Step 2:- Is system able to resolve DNS, if not then will clear cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- To switch on both device .
Step 2- Discover device on your phone.
Step 3 - After selecting device by name click on connect.

What according to you makes you a good candidate for customer service or technical support job? | Taking first priority of customer satisfaction. Because Service is the main part to build any company
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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