Subject: Tech Support Candidate - Pankaj Papnoi
From: Pankaj Papnoi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 05:53:31 -0500

| | Tech Support Test

Name | Pankaj Papnoi
E-mail | [email-masked]
Phone Number | (91) 8826205363
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Speakers & Audio
ms office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Syleris | Customer and sales Ececutive | Jan 2019 | 14000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1: Check the internet connectivity and LAN cable
2: If Internet is working, I'll check if website address is correct or not
3: Sometimes websites are blocked by firewall or other security reasons. Check if the website is in security violation of my company policy.
4: If all are good, I will check with my colleagues or concerned staff

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1: Turn on the bluetooth device (make sure the it has battery)
2: Turn on the bluetooth on my mobile and search for the bluetooth speaker.
3: Once the speaker is detected, click on connect option

What according to you makes you a good candidate for customer service or technical support job?

1: I have good communication skills ( both english and hindi)
2: Good knowledge of computers and MS office
3: Good reading, writing and typing skills
4: Able to persuade/ convince my clients and resolve their issues in time
5: Smart worker

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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