Subject: Tech Support Candidate - Jagbir Singh
From: Jagbir Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 05:43:11 -0500

| | Tech Support Test

Name | Jagbir Singh
E-mail | [email-masked]
Phone Number | (91) 8585929832
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Safdarjung enclave near aiims delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Max bupa health insurance company limited | Customer service and operations exective | 14 september 2020 | 17500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | While opening a website if i would get any error first of all i would cheak is my internet working or not along with that i would cheak on computer screen what that error trying to say if still same problem would occur again i will take help of IT team available at office and cheak all hardwares of computer connected with each other and functioning properly
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on speakers and start bluetooth function of spearkers then turn on mobile bluetooth and search for speaker blue tooth once speaker bluetooth reflect on mobile screen pair them and speaker will connect with mobile through blue tooth
What according to you makes you a good candidate for customer service or technical support job? | Candidate must be good listener and calm while speaking with customer and listen all queries and complaints of customer then he should start providing resolutions to customer and that customer service representative must be aware about all technicalities about product and service
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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