Subject: Tech Support Candidate - Krity dhanraj Krity
From: Krity dhanraj Krity <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 05:38:07 -0500

| | Tech Support Test

Name | Krity dhanraj Krity
E-mail | [email-masked]
Phone Number | (+91) 7903809096
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Iam staying in new delhi dwarka.
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | Customer service associated | 31 march 2020 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the web address (URL) in the address bar to make sure we are going to the right webpage.
If we are, try to open the same webpage on another computer connected to the same network.
If we can't see the webpage on any computer, check if you're connected to the Internet. If we are, the webpage might be down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. Lastly, education, though it is very important to some that you finished at least a diploma it doesn't necessarily to others. Some companies gives priority to trainings that are particular to the job you are applying.

Show willingness to help,show to customers that you understand their frustrations by emphatized and symphatized them and give best options and recommendations to help the customer to satisfy their needs

Upvote (2)
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Saqib Rahman
Answer added by Saqib Rahman, Customer Service Representatives , IBEX Global TRG Company
3 years ago

there are follwoing things which can we use

i.e Communication skill

Quick  response , We identified customer need & wants, keep always smiling , Attitude, Well Dress  , given proper to the point  answer ,  always work positive  , time management ,flexible ,organize work

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Shukri Ibrahim
Answer added by Shukri Ibrahim, Administration Officer , Rezayat Company Ltd
3 years ago

I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.

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Kaushik Raja
Answer added by Kaushik Raja, Dispatcher cum Logistics coordinator , CONMIX LIMITED
3 years ago

When it comes to customer service, I am a kind of person who always tries to capture the mindset of the customer. Primarily we should know how and when to switch our personality while dealing with different kind of customers coming from different countries. Our Customers should feel very comfortable and friendly while communicating with us. By knowing the attitude of the customer and changing our own style according to him will help the customer to avoid alienated with us.

Upvote (1)
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Komal Gul
Answer added by Komal Gul, Accounts Manager , Jazz (previously known as Mobilink)
3 years ago

My attitude, passion and ability to listen. To deal with customers you need to be assertive and a problem solver.
Upvote (1)
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Erlyn Oriendo
Answer added by Erlyn Oriendo, Administrative Team Leader , Urban Yoga
3 years ago

For me, you have to really have a heart to serve the customer. Making them feel you are willing, sincere and supportive anyway you can. Being polite and professional at all times as well as connecting to them as human as possible.

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rajeesh vattakkandiyil
Answer added by rajeesh vattakkandiyil, Assistant Buying Manager , Quality Retail Group
2 years ago

Attitude always first. a smiley face with pleasant physical appearance is an additional advantage.

Upvote (1)
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Zafar Aqueel
Answer added by Zafar Aqueel, Head Global Service Delivery Unit - Core , Ericsson India Global Service Pvt. Ltd.
2 years ago

"Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.

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On a scale of 1 - 5 please rate your fluency in spoken English | 4

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