Subject: Tech Support Candidate - Jeet Kumar Thagela
From: Jeet Kumar Thagela <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 05:15:43 -0500

| | Tech Support Test

Name | Jeet Kumar Thagela
E-mail | [email-masked]
Phone Number | (110065) 8860360634
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Southeast Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IconsultUS | Technical recruiter | 31-Oct-20 | 25k
Previous Employer 1 | Accentus | Domestic recruiter | 15-Nov-18 | 18k
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Try clearing out the cache and cookies stored by chrome from setting page Or use alternative web browser such as Microsoft internet explorer or Mozilla Firefox.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the bluetooth option
Turn on bluetooth
List of available devices will appear
If your speaker is not listed, press the button on your speaker make it discoverable it's often a button with Bluetooth symbol on it
On your mobile select your speaker and that's it you are connected

What according to you makes you a good candidate for customer service or technical support job?

Patience
Attentiveness
Knowledge of the product

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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