Subject: Tech Support Candidate - Shankar Kumar
From: Shankar Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 05:11:33 -0500

| | Tech Support Test

Name | Shankar Kumar
E-mail | [email-masked]
Phone Number | (91) 9719688098
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Modinagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland | EUS | | 20000
Previous Employer 1 | Progressive Infotech | IT Engineer | 10 July 2019 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first check the internet connection, then website URL .. if it is correct webaddress or not , if webisite not open then we check cookies and some other related issue like adobe flash ..
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first we enable the bluetooth in mobile and also enable in device then we pair it and start searching the bluetooth device .. then start connecting bluetooth
What according to you makes you a good candidate for customer service or technical support job? | good comm skills and have patience for handling queries
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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