Subject: Tech Support Candidate - Prem Chand
From: Prem Chand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 05:10:17 -0500

| | Tech Support Test

Name | Prem Chand
E-mail | [email-masked]
Phone Number | (+91) 8383006068
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ballabgarh,faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Analyst | Still working | 19k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: check machine is connected to internet or not
Step 2: if connected and still getting error while accessing website then check the proxy that you are using. You can check proxy in internet option under lan settings
Step 3: if proxy is correct and still unable to access, clear cache and cookies in browser setting and then try again to access the website
Step 4: if step 3 does not work try to access the website in different browser
Step 5. If step 4 does not work , connect vpn and then try to access the website.
Step 6. If still unable to access the website after trying above steps. Then website is blocked by your organisation or website server is not responding.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: turn on mobile phone bluetooth and also turn on bluetooth speaker.
Step 2: go to bluetooth settings in mobile phone and click on pair new device
Step 3: Bluetooth speaker name will be visible in  mobile phone
Step 4: Tap on Bluetooth speaker name and click on pair
Step 4: You will see bluetooth speaker is now in paired list and Bluetooth speaker is connected now

What according to you makes you a good candidate for customer service or technical support job?

1.Excellent Communication skills
2.No mother tongue influence
3. Technical skills and knowledge related to the professional work and related softwares and tools
4. Able to interact confidently with customers and client
5. Excellent listening and problem solving skills

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |